Shipping & Returns
WITHIN GERMANY
(We ship with GLS & DHL)
| DURATION |
SHIPPING RATES |
|
1 - 3 Business days |
3,99 € Free shipping for orders over 40,00 € |
EUROPEN UNION
(we ship with UPS & DHL & POST NL)
| DURATION | SHIPPING RATES |
|
2 - 5 Business days |
10€ Free shipping for orders over 80€ |
SCHWEIZ, UK, LICHTENSTEIN
(we ship with UPS & DHL & POST NL)
| DURATION | SHIPPING RATES |
| 3 - 7 Business days |
10€ (Duty costs may arise) Free shipping for orders over 80€ |
USA & CANADA
(we ship with UPS & DHL & POST NL & TNT)
| DURATION | SHIPPING RATES |
|
International Express: 3 Business days International Standard: 5 - 7 Business days |
International Express: 25€ ($28) International Standard: 15€ ($18) Free express shipping for orders over 100€ ($113) |
MIDDLE EAST, ASIA, RUSSIA,
(we ship with UPS & DHL & POST NL & TNT)
| DURATION | SHIPPING RATES |
|
International Express: 3 -5 Business days International Standard: 5 - 7 Business days |
International Express: 25€ International Standard: 15€ Free Express shipping for orders over 150€ |
Australia
(we ship with UPS & DHL & POST NL & TNT)
| DURATION | SHIPPING RATES |
|
International Express: 3 -5 Business days International Standard: 5 - 7 Business days |
International Express: 25€ International Standard: 15€ Free Express shipping for orders over 150€ |
RETURN INFORMATION:
1. earrings and anklets are excluded from return for hygienic reasons!
2. the goods must be returned to us within 14 days after receiving the order. Items returned beyond this period will not be accepted by us and will remain your responsibility.
3. all items must be returned to us in their original condition, in original packaging, unworn, unwashed and complete with original tags, labels and promotional items eligible for exchange or refund.
4. any refund we make will be made using the same payment method with which the product was purchased.
To which address should the return be sent ?
Please send your items to our returns center in Germany:
Sülzenbrücker Str. 7
99192 Nesse - Apfelstädt
Germany
Who bears the return costs ?
In the case of a return, the buyer bears the return costs, regardless of the value of goods. You can find more information about this in our cancellation policy, which refers to the new EU - consumer directive (valid since 13.06.2014).
Questions ? We are happy to help you !
If you want to return or exchange an item, please contact us by mail with your order number and details of the product you want to return. We will be happy to give you further instructions and information on how to return the item.
Email: info@adluxuryfashion.com
Useful Note: AD Luxury Fashion is not responsible for returns until they reach our returns center in Apfelstädt, Germany. Keep your proof of postage and send your return along with a tracking number, as we are not responsible for returns that are lost or stolen in transit.